AI Conversation Assessments with Instant, Actionable Feedback

Every AI coaching chat and roleplay can be scored against your own criteria, so learners know exactly what went well and what to practise next.

Conversation assessments

Measure skills in the conversation itself

Soft skills are hard to measure with quizzes. Rocky assesses the conversation people actually have: after a coaching chat or a roleplay, the AI applies the criteria you define and gives specific, constructive feedback. Coaches and L&D teams see skill progress across sessions.

Your own rubric

Define the criteria that matter in your methodology, from asking open questions to handling objections.

Feedback after every session

Learners receive mentor-style feedback right after a chat or roleplay while the moment is fresh.

Live conversation status

During the chat, people can see how the conversation is progressing toward its goal.

Skill progress over time

Scores per module and roleplay show how skills develop across repeated practice.

Dashboards for coaches

Coaches and admins review results, sentiment trends and module scores per client or team.

Quality review

Coaches can flag conversations that went wrong so the agent keeps improving.

How it works

1

Define what good looks like

Write your assessment criteria for a coaching module or roleplay scenario.

2

Let people practise

Learners chat or roleplay by text or voice with the AI coach.

3

Review feedback and progress

Learners get instant feedback; coaches see progress in their dashboard.

Who uses conversation assessments

Sales enablement teams practising objection handling
Leadership programmes training feedback conversations
Coaching companies proving client progress
Customer service teams practising difficult calls

Frequently asked questions

What is an AI conversation assessment?

It is an evaluation of a coaching chat or roleplay against criteria you define. Rocky’s AI reviews the conversation and gives the learner specific feedback and a score.

Can I set my own assessment criteria?

Yes. Criteria are set per coaching module or roleplay scenario, so feedback follows your methodology.

Does it work with voice roleplays?

Yes. Learners can practise by voice with a talking avatar and still receive feedback afterwards.

Who can see the results?

Learners see their own feedback. Coaches and admins see results for the people they support, according to the roles you assign.

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