Rocky is here for you to challenge and support you in achieving higher levels of performance while allowing you to bring out the best in yourself and those around you.
Rocky is consistent
These questions vary every morning and evening and get more personalized for you over time thanks to machine learning behind.
Rocky is always positive and cheerful
As a result Rocky will give you a Mindfulness score and also propose a matching tip
Highly personalized, intelligent and every day available for you.
Simple, Effective
Daily Reflection Questions, Only 5-Minutes a Day
Morning mindset Questions
Construct your intentions and understand your emotional tone to best carry out your day.
evening reflection Questions
Reflect on your outcome of the day and inspire your personal growth as a leader.
Rocky.ai - the APP
Your communication skills assistant app
Rocky is affordable
A monthly fee at the price of 1 book. A classical human coaching session can cost up to $500. SAVE 95% of those costs!
Rocky is consistent
A bot instead consistency enables practicing leadership skills daily. In reality, only 8% of leadership learnings are brought into daily practice.
Rocky is always positive and cheerful
Self-reflection tutorials, journaling and AI coaching with Rocky.
Highly personalized, intelligent and every day available for you.
Rocky assists you on the road to success and Rocky is your personal success academy.
FAQ
How to have great success with Rocky?
What communication skills can I practice with Rocky?
Top Communications Skills that you can practice with Rocky the coaching App:
Asking good questions (You will get a lot of good questions in the reflection app)
Friendliness (being positive and optimistic)
Confidence
Empathy and emotional intelligence
Trust and Respect
Building Relationships
Open-Mindedness
Tone of Voice
Is Rocky helpful for nonviolent communication?
Nonviolent Communication (NVC) is a simple method for clear, empathic communication, consisting of ft
Observing others or reflecting about last events
Understanding your or other feelings better
Understanding you personal needs, expectations and desires
Being able to communicate your requests
Rocky will set your growth mindset for these questions and reflect with you.
Communication Styles & Communication Definition
Communication is simply the act of transferring information from one place, person or group to another.
Every communication involves (at least) one sender, a message and a recipient. This may sound simple, but communication is actually a very complex subject. The complexity is why good communication skills are considered so desirable by employers around the world: accurate, effective and unambiguous communication is actually extremely hard.
There are four categories of communication which all need to be championed.
Spoken communication and verbal communication - You cannot plan ahead what you will exactly say in a spontaneous situation. However, you can set up your strategy of communication ahead. Defining the most important points and the preparation for possible questions and their best answers.
Written communication or emails - How do you want to deliver your message? What is your intention behind? What is the interest and need of the receiver and the target audience?
Non-verbal communication - Body language, gestures and how to act. Rocky will assist you with many tutorials on how to behave and these will appear once they make sense in you coaching sessions.
Visual communication - What colors, what tone and what impact those visuals have on your communication partner. Reflect upon last events and remind yourself what worked well.
How can Rocky help to practice interpersonal communication skills?
Here are 8 tips to improve your interpersonal communication skills and how you can apply them with Rocky the AI bot:
- Practice active listening. Rocky will ask you to recall the conversations you had so that you can reflect on the behavior that you showed to your communication partner.
- Maintain your relationships. Be reminded by the app to prepare for meetings with colleges or friends and define who currently needs you attention.
- Cultivate a positive outlook. The app helps you to be positive by reminding you every day of the good things about your life and your job. If you’re upset about a personal matter, set those feelings aside until after work. If you’re stressed about a work issue, look for the positive in the situation and try to articulate that.
- Control your emotions. Being emotional rarely is helpful. Whether you’re extremely irritated, severely depressed or ecstatically happy, take a deep breath and tone your emotions down. The reflection app will help you to mentally prepare for these situations.
- Acknowledge others. One of the best ways to build trust at work is to let your co-workers and other people know you appreciate their expertise. Ask for their help on projects and give credit where credit is due.
- Show a real interest in people. Define who you will dedicate time for in your coaching chats and then make a point of getting to know what’s important to your co-workers, family or friends. It will help solidify your relationships with them.
- Be assertive. It’s important to be assertive. Be confident in your ability and opinions, and don’t be afraid to express your needs, as well as your limits. Practice assertiveness daily with Rocky.
- Practice empathy. Gain a well-rounded view of things by putting yourself in other people’s shoes. This will help you develop empathy for others, which in turn goes a long way in finding solutions that work for all involved.
The End of Awkward Corporate Roleplay: How AI is Fixing Soft Skills Training
Have you ever sat through a corporate roleplay session and just wanted the floor to swallow you whole?
We’ve all been there. You’re sitting in a fluorescent-lit conference room, awkwardly pretending your coworker "Dave from Accounting" is a highly agitated enterprise buyer. It feels forced, nobody takes it seriously, and the feedback you get is usually a polite, "Good job, maybe make more eye contact."
It’s uncomfortable. But worse than that? It doesn't actually work. You can't build real conversational muscle memory when you're paralyzed by performance anxiety.
That’s exactly why we built the new AI Roleplay and White Label ecosystem here at Rocky.ai. We wanted to kill the awkwardness of traditional training and replace it with a private, judgment-free practice environment where employees can actually fail safely, iterate, and master their soft skills before the stakes are real.
Here is a look at what we've launched, and why it's going to completely change how your team handles high-stakes conversations.
A Safe Space for Real-Time Feedback
Let’s be candid: true soft skills training requires repetition. Elite athletes don't just read a book about swinging a bat; they get in the batting cage. Rocky.ai acts as that batting cage for your communication skills.
Instead of a static e-learning video, our generative AI coach acts as a dynamic, hyper-realistic sparring partner. As you speak, the AI adapts to your tone and arguments, delivering real-time guidance and instant performance assessments. It evaluates not just what you say, but how you say it—helping you refine your pacing, eliminate filler words, and nail your delivery.
And the best part? It integrates seamlessly across mobile and desktop. You can start practicing a scenario at your desk and finish it on your commute. The AI remembers your past coaching conversations and pulls in those memories to give you highly personalized feedback tailored to your specific growth path.
Scaling "Aha!" Moments Across Your Teams
Different roles require entirely different communication tools. We’ve pre-built a massive library of AI role-play cases designed to solve the exact friction points your teams face every day.
For the Sales Team: Closing Deals, Not Just ConversationsSales reps often freeze when a prospect throws an unexpected curveball. By engaging in private, judgment-free practice, reps build the confidence to dismantle buyer resistance naturally.
Increase win rates by relentlessly practicing Objection Handling and Complaint Handling against a realistic AI buyer.
Maximize contract value by testing out Negotiation and Pricing tactics or Upselling & Cross-Selling strategies without risking a live deal.
Shorten the sales cycle by mastering your Elevator Pitch and articulating a clear Return on Investment while Uncovering Pain.
For Leadership: Managing People, Not Just TasksManagers often avoid tough conversations because they don't want to come across as the "bad guy." AI coaching simulation gives leaders a place to test their phrasing and emotional intelligence.
Drive higher team performance by using Simulate Feedback Delivery and Simulate Setting Expectations to ensure critiques are constructive.
Accelerate organizational change by practicing how to Simulate Leading Change and Simulate Engaging Resistance with reluctant team members.
Reclaim strategic focus by mastering how to Simulate Team Conflicts, Simulate Delegating Tasks, and Simulate Coaching Others to de-escalate office drama.
For Every Employee: Owning Your Career and BoundariesA resilient workforce is an empowered one. We give employees the tools to advocate for themselves and handle workplace dynamics with emotional intelligence.
Accelerate career progression by learning to confidently Simulate Selling your Value, Simulate Requesting Promotion, and Simulate Negotiating Salary.
Foster a healthier culture by using the AI to Simulate Setting Boundaries, Simulate Saying No, and Simulate Expressing Needs.
Adapt faster by stripping the emotion out of critiques through Simulate Handling Criticism, Simulate Reacting on Reviews, and Simulate Effective Apologies or Repairing Trust.
(And for those looking to make a move, we even included interview prep: Simulate First Interview, Simulate Difficult Interview, Simulate Explaining CV Gaps, and Simulate Negotiate Job Offer).
Make It Yours: Custom Scenarios & White Labeling
Templates are great for getting started, but reality is rarely boilerplate.
That’s why we built the "My Scenario" feature. Coachees can select a main template (like "Negotiation") and then type in their exact, real-world context: "I am talking to Sarah, she’s mad about the Q3 delivery delay, and she wants a 15% discount." The AI instantly generates a custom roleplay case based on those exact parameters.
To make it even more grounded in reality, the platform can ingest your company's actual factual knowledge. You can upload your specific sales rubrics, HR policies, or product specs, and the AI will use your internal company content to make the simulation hyper-relevant.
Finally, for enterprises that want to own the experience, we offer a complete White Label AI coach. You get all of this powerful conversational AI training wrapped up in your own company’s branding, colors, and logos, complete with backend analytics to track your team's soft skill improvements over time.
Roleplaying doesn't have to be something your team dreads anymore. It can be the secret weapon that makes them unstoppable.
The Rocky.ai Library: Real-World Scenarios for Every Professional Hurdle
We don’t believe in "one-size-fits-all" training. Communication is nuanced, which is why we’ve curated a deep library of specialized roleplay categories. Whether you’re a sales vet, a first-time manager, or an ambitious employee, these scenarios are designed to turn theory into second nature.
🏆 Master-Level Leadership Roleplays
Leadership isn't a title; it's a series of conversations. Our leadership suite helps managers move from "managing tasks" to "inspiring people" by practicing the high-friction dialogues that usually cause 2:00 AM insomnia.
Simulate Feedback Delivery: Practice turning a critique into a growth catalyst without the defensive blowback.
Simulate Engaging Resistance: Learn to navigate "we've always done it this way" and turn skeptics into early adopters.
Simulate Leading Change: Bridge the gap between corporate strategy and team-level execution with empathy.
Simulate Tough Leadership & Conflict: De-escalate team friction and handle HR-sensitive "Tough Leadership" moments with poise.
Simulate Delegating & Expectations: Clearly define the "What" and "How" so your team can run without being micro-managed.
💰 High-Velocity Sales & Revenue Simulations
In sales, the "batting cage" should never be a live client call. Our sales roleplays are designed to help your team hit their quota by mastering the psychological triggers of the buying journey.
The Elevator Pitch & ROI: Nail your 30-second hook and pivot immediately to the Return on Investment the buyer actually cares about.
Uncovering Pain & Solution Selling: Move beyond features. Practice the diagnostic questions that reveal a prospect’s deepest business challenges.
Negotiation & Pricing Mastery: Build the confidence to defend your margins and handle the "it's too expensive" objection with ease.
Objection & Complaint Handling: Turn a "No" into a "Not yet" and transform an angry customer into a brand advocate through Complaint Handling drills.
🤝 Career Growth & Workplace EQ (For Every Employee)
Technical skills get you the job; soft skills get you the promotion. These scenarios help employees navigate the "invisible" office dynamics that define long-term success.
Simulate Selling Your Value: Perfect for performance reviews. Learn to articulate your impact factually and confidently.
Simulate Negotiating Salary & Conditions: Practice the exact phrasing to ask for a raise or better working conditions without feeling "pushy."
Simulate Setting Boundaries: Learn the art of "Saying No" effectively so you can focus on high-impact work without burning out.
Simulate Repairing Trust & Apologies: We all mess up. Practice Effective Apologies and the steps to Repairing Trust after a professional setback.
Simulate Inclusive Dialogues: Master the nuances of modern, inclusive communication to foster a better team culture.
💼 The Interview "War Room"
For those ready to level up, our job-seeker simulations act as a final dress rehearsal.
Simulate First & Difficult Interviews: From the "Tell me about yourself" to the high-pressure curveballs.
Simulate Explaining CV Gaps & Weaknesses: Turn potential red flags into stories of resilience and learning.
Simulate Verifying Skills & Offer Negotiation: Don’t just get the job—get the package you deserve.
🚀 Motivation & Personal Influence
Simulate Persuading People: Master the rhetoric of influence to get your ideas heard in meetings.
Simulate Active Listening: Build deeper rapport by practicing the verbal and non-verbal cues that show you truly understand.
Simulate Credibility Intros: First impressions happen once. Make yours count with a structured, confident introduction.
The "Coaching OS": Transforming Proprietary Knowledge into Scalable Action
Most AI training tools are just mirrors—they reflect generic information back at you. Rocky.ai is different. We’ve built what we call a "Coaching OS" (Operating System). It’s not just a feature; it’s the foundational engine that allows an organization to take its unique "secret sauce"—its specific sales models, leadership frameworks, and product nuances—and turn them into a living, breathing digital coach.
Here is how we bridge the gap between "generic AI" and "Your Company’s Intelligence."
Beyond Generic: Embedding Your Proprietary "Playbook"
Every great company has its own way of doing things. Maybe you use a specific "Consultative Selling" model or a unique "Three-Step Feedback" framework. Traditionally, these live in dusty PDFs or forgotten slide decks.
With Rocky.ai, you can hard-code your proprietary methods into the AI’s DNA.
Knowledge Bridging: We integrate your enterprise data—product specs, business strategy, and internal documentation—directly into the roleplay engine.
The Result: When a salesperson practices a "Negotiation" case, the AI doesn't just act like a generic buyer; it acts like your buyer, mentioning your product's specific features and objecting based on your real-world market competition.
Mobile-First, Human-Centered
We live in a "swipe and scroll" world, yet corporate training often feels like it's stuck in 1998. Rocky.ai is built as a mobile-first ecosystem.
Quick Access: Employees can jump into a 5-minute role-play session between meetings or during a commute.
The Seamless Loop: Because it’s a holistic OS, the role play isn't a silo. It is synced with L&D tracks, goal setting, and coaching memories. If an employee set a goal to "Improve Empathy" in their Monday morning coaching session, the AI will prioritize empathy-based feedback during their Tuesday afternoon roleplay. It’s a continuous loop of growth that lives in their pocket.
The Ultimate White Label: Scale Your Own Coaching Method
For consulting firms, training providers, and large-scale HR departments, the "edge" isn't just using AI—it's owning the AI.
Rocky.ai offers a complete White Label solution that allows you to provide a world-class Coaching OS under your own brand.
Your Brand, Our Power: Your logo, your colors, your voice—powered by our cutting-edge generative engine.
Scalable Expertise: Take a high-level coaching methodology that usually requires expensive 1-on-1 human hours and deploy it to 10,000 employees instantly.
Data-Driven L&D: Use the backend dashboard to see which role-play cases are being used most and where the skill gaps actually lie, allowing you to pivot your business strategy based on real-time employee performance data.
Why Rocky.ai Has the Edge
The market is flooded with "chatbots." But a chatbot can’t remember your career goals, it doesn't know your company’s Q3 product roadmap, and it can’t be rebranded to fit your corporate identity.
Rocky.ai is the only platform that merges Deep Memory, Enterprise Knowledge, and Behavioral Science into a single, white-labeled interface. We don't just teach people how to talk; we coach them on how to win within your specific business ecosystem.
The AI age doesn’t replace the skill, knowledge and expertise of coaches — it amplifies it!
Introducing the Rocky AI for Coaches, the AI Coaching Platform.
Amid a rapidly digitizing world, even world class coaches, trainers, and personal development authors must leverage artificial intelligence (AI) to set themselves apart from their competition. Your unique content is pivotal to this tactic. Rocky pioneers this path by exclusively offering a white label coaching app that allows you to create a digital twin of yourself, filled with your knowledge and carrying your brand.
1: An Affordable Entry Product
Here’s an opportunity to create an AI-coached entry product available to anyone. It’s cost-effective, personalized, and interactive. This tool, accessible to anyone visiting your website for example, serves as a means of adding value to the world while boosting your marketing exposure. It functions as a robust funnel for attracting prospective premium clients.
2: A Personalized Follow-up Product
Your AI-app also provides a follow-up coaching service. As a coach yourself, you understand the importance of practice. Your white label coach ensures that clients apply their new learnings, making their goals more attainable. Its role is akin to a fitness trainer at the gym — a sparring partner who motivates and holds clients accountable.
3: A Value-added Extension to Your Corporate Client Services
Currently, you may be providing coaching and training sessions to a handful of leaders. Imagine if they could then offer your digital twin to their entire team as a leadership assistant. This way, you ensure that your coaching is embodied throughout the entire organization.
Rocky.ai is the forerunner in the field of digital coaching twins and offers this feature exclusively. Coaches and trainers like you are offered an unprecedented opportunity to amplify your impact, provide your knowledge to the world, and scale your business for added revenue streams.
Rocky.ai app preview: Goals Tracking, AI Chatbot for Coaching, Tips and Mentoring, Personal Development Plan
Of utmost importance is your content. Rocky uses AI not for its own sake, but to provide the right content to the right people. When harnessed correctly, AI is a powerful tool to truly revolutionize your coaching, bring your brand to the forefront, and uniquely solve the problems of engagement in personal development and following-up after coaching and training initiatives faced by leaders, coaches, trainers, and consultants.
Remember, the digital age doesn’t replace the skill and expertise of coaches — it amplifies it. With Rocky, you’re equipped with a powerful ally in your journey to lead and make an impact globally. Join the revolution today!
Every leader at one stage or another has to make a stand-up presentation to a group. This is an integral part of being a good leader.
To deliver an excellent presentation:
1. Create your presentation
by researching your topic, gathering applicable anecdotes, and talking to colleagues who have the information you need.
2. Develop an outline with three parts
The beginning – where you tell them what’s coming.
The middle – where you explain what you’re saying.
The end – where you remind them of your key points.
3. Structure your argument
which will be a mix of logic, reasons, and projected results of your suggestions. Your argument should be able to be expressed in one sentence and should be a mix of fact and personality.
4. Specify your persuasive message
what you actually want listeners to do after hearing your presentation. You need to have clear in your mind what actions you want people to take if you hope to be effective.
5. Develop the first draft of your presentation
while keeping in mind your answers to a few pertinent questions:
What is your central message?
Why are you giving this presentation?
What analogies are you using to amplify your message?
Which visual images are available to illustrate things?
What specific call to action will you close with?
6. Revise your draft
by rewriting it yourself or sharing it with colleagues and asking for their input. You may also give your boss a heads-up look at your presentation to make certain you’re on track.
Venue and formal style
While developing your presentation, you’ll also need to keep in mind how and where it will be delivered. Those factors will determine how formal or informal your presentation should be.
Many corporate leaders do both – they have a brief prepared presentation which is of a formal nature and then open it up for questions-and-answers, which will be quite informal in nature.
The venue you will be using will also have an impact in this area, as will the size of your audience and the circumstances in which you are meeting.
Body language is essential in many situations. Some would argue that it is just as important as what you say.
When we are in stressful or uncomfortable situations, many of us have habits that can be distracting to other people. Certainly, biting one's nails or continuously fidgeting with one's hands could be distracting from what you are trying to say. These are examples of body language that can be harmful in an interviewing situation, for example. Used correctly, however, body language can reinforce what you are saying and give a more significant impact on your statements.
The following are tips to help you give the right non-verbal clues.
1. The Greeting
Giving a "dead fish" handshake will not advance one's candidacy: neither will opposite extreme, the iron-man bone crusher grip.
The ideal handshake starts before the meeting actually occurs. Creating the right impression with the handshake is a three-step process. Be sure that:
Your hands are clean and adequately manicured.
Your hands are warm and reasonably free of perspiration. (There are a number of ways to ensure this, including washing hands in warm water at the interview site, holding one's hand close to the cheek for a few seconds, and even applying a little talcum powder.)
The handshake itself is executed professionally and politely, with a firm grip and a warm smile. Remember that if you initiate the handshake, you may send the message that you have a desire to dominate the conversation.
Use only one hand; always shake vertically. The right hand is international standard.
2. Facial Signals
We are using a set of stereotypes that enables us to make judgments -- consciously or unconsciously -- about a person's abilities and qualities. Those judgments may not be accurate, but they are usually difficult to reverse.
Tight smiles and tension in the facial muscles often bespeak an inability to handle stress; little eye contact can communicate a desire to hide something; pursed lips are often associated with a secretive nature; and frowning, looking sideways, or peering over one's glasses can send signals of haughtiness and arrogance.
3. The Eyes
Looking at someone means showing interest in that person, and showing interest is a giant step forward in making the right impression.
Your aim should be to stay with a calm, steady, and non-threatening gaze. Rather than looking the speaker straight-on at all times, create a mental triangle incorporating both eyes and the mouth; your eyes will follow a natural, continuous path along the three points. Maintain this approach for roughly three-quarters of the time; you can break your gaze to look at the interviewer's hands as points are emphasized, or to refer to your note pad.
4. The Head
Rapidly nodding your head can leave the impression that you are impatient and eager to add something to the conversation. Slower nodding, on the other hand, emphasizes interest, shows that you are validating the comments of your partner. Tilting the head slightly, when combined with eye contact and a natural smile, demonstrates friendliness and approachability.
5. The Mouth and Smile
One guiding principle of good body language is to turn upward rather than downward. Look at two boxers after a fight: the loser is slumped forward, brows knit and eyes downcast, while the winner's smiling face is thrust upward and outward. The victor's arms are raised high, his back is straight, his shoulders are square. In the first instance the signals we receive are those of anger, frustration, belligerence, and defeat; in the second, happiness, openness, warmth, and confidence.
Your smile is one of the most powerful positive body signals in your arsenal; it best exemplifies the up-is-best principle, as well. Offer an unforced, confident smile as frequently as opportunity and circumstances dictate. Avoid at all costs the technique that some applicants use: grinning idiotically for the length of the interview, no matter what. This will only communicate that you are either insincere or not quite on the right track.
6. The Hands
Proper use of the hands throughout the conversation will help to convey an above-board, "nothing-to-hide" message. Watch out for hands and fingers that take on a life of their own, fidgeting with themselves or other objects such as pens, paper, or your hair. Pen tapping is interpreted as the action of an impatient person; this is an example of an otherwise trivial habit that can take on immense significance in an interview situation.
7. The Moves
Here are general suggestions on good body language:
Walk slowly, deliberately, and tall upon entering the room.
Use mirroring techniques. In other words, make an effort to reproduce the positive signals your counterpart.
Unless a leader can establish his or her credibility, anything they say will be of little consequence.
1. To enhance your credibility:
Always be yourself – and be the speaker you are rather than trying to replicate someone else.
Take your message seriously – but don’t take yourself too seriously. Audiences love it when a speaker makes a joke at their own expense. This builds instant rapport.
Always reflect the mood of the circumstances – that is, be serious when the chips are down and upbeat when things are going well.
Use your voice advantageously – by avoiding a monotone. Inject some voice inflections to add interest. You can fine-tune this by recording yourself speaking and seeing how you come across as a speaker.
Use good body language – by getting out from behind the podium and wandering about the stage. You should also pay careful and deliberate attention to maintaining good (but not overbearing) eye contact. And emphasize what you’re saying by using appropriate gestures. Again, it may be helpful to videotape yourself in action and critique yourself.
Rehearse your presentation – ideally in the same venue at which you’ll be making your presentation. Get all the wrinkles out with a good dry run first.
In addition to increasing credibility, these suggestions also convey authenticity. A good leader-communicator will also be adept at selling their message and engaging the passions of the audience.
2. To enhance your authenticity:
Asking frequent questions – to gauge interest and connect to the audience. Also you can ask a question and answer by yourself when presenting to a bigger audience.
Using symbols, illustrations and metaphors that make the benefits come to life for the audience – so they not only hear what you’re saying but also visualize the benefits vividly and with passion.
Paying careful attention to grooming – because that can have a direct impact on your credibility. For example, a union boss addressing a group of construction workers would never wear a tie because that is the symbol of management. There are loads of similar conventions to keep in mind.
Using music – to remind the audience who they are as people and what common values they share.
Respecting the power of silence – to underscore key points, to show respect, or to allow people sufficient time to reflect on what’s being said.
In many ways, leadership messages are a form of theater. Great leaders arise to the occasion. They take their message from a logical level to an emotional level through the use of symbols and images that resonate with the audience. Leaders have a foundation of passion and commitment, which comes through in everything they say. They then use a set of communication tools to convey that passion to others, along with an invitation to act accordingly.
Listen without interruptions. Lean forward, face the person speaking directly, nod, smile, and be agreeable.
When you nod and smile, you encourage them to keep speaking and to expand on their remarks.
You can notice the positive benefits of effective and attentive listening when practicing it.
Initially, it takes discipline to use effective listening skills without stopping someone who is speaking.
2. Pause Before Replying
In many cases, the listener is not listening at all. Instead, they think of remarks and getting ready for what they are going to say when the other person takes a breath to then jump in.
Instead, make it a habit to pause for three to five seconds before replying.
So you can avoid the risk of interrupting the speaker, you can show the speaker that you are carefully considering what they have just said and you hear the other person at a deeper level.
3. Question For Clarification
Instead of jumping in with your ideas or opinions, you could pause and ask, “What do you mean exactly?”. This is building trust.
The better you listen to another person, the more they trust you, and the more open they are to being persuaded by you.
4. Feed It Back In Your Own Words
It is only when you can briefly summarize what the other person has just said, in your own words, and feed it back to them, that you tell the speaker that you were genuinely listening.
When you thoughtfully reflect the other person what they have just said, and they agree, “That’s it! That’s what I meant.” You tell them that you were listening.
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